From first phone call to final walk-through — what to expect, day by day.
Free home visit. Fixed written quote. 5–7 day fit. Don't pay until you're happy.
People sometimes ask why we won't just price it off a photo. Here's why: when the Scottish Government last surveyed the country's housing, 48% of occupied homes had disrepair to critical elements — the structural and weather-tightness parts of the building. Nearly half. We'd rather find the soft floor or the corroded stack bracket at the visit than on day three of your install, and so would you.
Scottish Government, Scottish House Condition Survey 2024. Whole-home measure across Scotland — not a figure for bathrooms specifically.You call us, send a quote request, or message on WhatsApp. We book a time that suits you — usually within the same week. The visit takes 30 to 60 minutes at your kitchen table. We measure the bathroom properly with a laser, photograph the existing layout, ask the questions that change the design (do you want a bath, do you need a shower seat, where does the soil stack run, who actually uses the room) and bring real samples — wet wall finishes, LVT colourways, fixture options.
You get a fixed written quote on the day. No "we'll be in touch", no follow-up sales call, no pressure to sign on the spot.
No deposit before you've decided. No pressure either way.
The written quote is itemised — you can see what's in each line. Take a week, get other quotes, talk to the family. We'd rather you took your time than rushed.
Once you're ready, we agree a start date — usually 2 to 3 weeks out, depending on the materials lead-time. Cash customers pay a small deposit to lock the slot; finance customers pay nothing.
We order everything from our trade suppliers and store it at the yard until install day — your hallway doesn't fill up with boxes a fortnight in advance.
A standard fit, day by day. Some jobs run shorter, some longer — we'll tell you which at the quote stage.
We arrive with dust sheets and corner protectors, lay them from your front door to the bathroom, and start the strip-out. Old suite, old wall finishes, old flooring all bagged and out the door before lunch. First-fix plumbing and electrics begin in the afternoon. Here's who's in the van.
Walls are battened and insulated where required, then boarded with moisture-resistant board. Floor is checked, replaced if rotten, overboarded with WBP ply ready for the LVT.
Wet wall panels go up — full-height, properly sealed at every joint. LVT flooring is laid and trimmed in. The room starts to look like a bathroom again.
WC, basin, shower, bath (where included), towel rail and any wall-hung units all fitted. Plumbing tested and the room left watertight overnight.
Sanitary silicone, mirror, accessories, electrical second-fix (lighting, extractor, shaver socket), final clean. We test every joint and run before we leave the site.
Underfloor heating, full-room re-tile, custom tiling details and structural changes can extend the fit by 1–2 days. We tell you exactly which days at the quote stage.
On the last day, we walk through the bathroom together. We test the shower, check the seals, run the taps, point out anything you should know about the fixtures, and hand over the manuals, warranty registrations and the BS 7671 electrical certificate.
Then — and only then — you sign the job off and settle the balance. Workmanship is guaranteed for 12 months from this date.
Just so we're clear — three things you won't find on any of our jobs.
Zero. The team that designs your bathroom is the team that fits it. You have one phone number, one point of contact, and one company on the hook for the work.
If the quote says £4,500, the bill says £4,500. We don't "discover problems" mid-job that conveniently bump the number up.
You don't release final payment until you've walked through the finished bathroom. Snags get fixed before settlement, not after.
Same-week appointments across Cumbernauld and the surrounding G postcodes.
Get a rough price in 60 seconds via WhatsApp — no commitment, no sales calls.
We'll visit your home, measure the space, discuss your options and give you a fixed price quote — all free, no pressure. Same fitters from first phone call to final walk-through.
Prefer to call? 01236 801802